Permanent full-time

The Role

Edmund Rice College is seeking to appoint a permanent full-time suitably qualified IT Support Lead to join the IT College Department.

Reporting to the Director of Information Technologies and Innovation, the IT Support Lead has a thorough knowledge and comprehension of computer hardware, IT operating systems, software, peripherals, networks and learning platforms.

This position provides support to staff, students and parents relating to the College IT environment and systems. Diagnosing computer and software problems, monitoring computer-processing systems, installing software and performing tests on computer equipment and programs.

In addition, the IT Support Lead oversees and coordinates a number of technology-related projects and functions, the management of systems, and liaises and coordinates with a number of external providers to facilitate the smooth operation of information technologies and support within the College.

The key responsibilities of the IT Support Lead include but are not limited to the following:

• Maintain networking and remote access for staff and students
• Manage content management system for students/staff
• Provide workstation and peripheral support
• Assist with the management, prioritisation and coordination of IT projects across the College
• Assist in the ongoing assessment of technology opportunities and professional development of staff within the IT team and the College generally
• Coordinate support and technical assistance in relation to licensing, backup/recovery, virus protection, screen sharing solutions, the enhancement of Single Sign On services and server maintenance / infrastructure systems and procedures
• Plan and coordinate the integration and maintenance of IT related systems and infrastructure, ensuring the current and future needs of the College are met
• Assist the Director of Information Technologies and Innovation with ensuring comprehensive and appropriate network and cybersecurity measures are implemented and maintained within the College
• Liaise with various external providers and stakeholders to ensure the smooth operation of information technologies, systems and support within the College, including projects and outsourced services
• Mentor and develop IT Support Officers, ensuring efficient Helpdesk operations, ticketing, prioritisation and resolution of user issues
• Act as a primary escalation point for complex user issues
• Analyse Helpdesk metrics to identify trends and continuous improvement opportunities relating to the IT support experience for staff and students
• Oversee the deployment, tracking and retirement of end-user hardware (e.g. laptop, peripherals, AV equipment), whilst ensuring efficient imaging and provisioning processes for new devices
• Assist with IT acquisitions and budgets, providing strategic direction and informed recommendations on IT related matters to the leadership of the College
• In collaboration with the Director of Information Technologies and Innovation, provide leadership in developing and reviewing IT policies and procedures, standardising and introducing processes consistent with the current and future direction of the College

About You

To be considered for this position, you must meet the following criteria:

• Qualifications and/or thorough experience in information technologies and managing technical support services
• Demonstrated experience in supervising or mentoring Helpdesk staff and acting as an escalation point for complex technical issues
• Solid understanding of network maintenance, remote access, endpoint provisioning, and user support within a diverse hardware/software environment
• Ability to work both as part of a small team and independently
• Ability to communicate effectively with staff, students and suppliers
• Ability to demonstrate flexibility to multitask and respond quickly to changing priorities
• Strong analytical skills with the capability to review operational metrics to drive continuous service improvement
• High ethical standards, confidentiality and integrity
• Commitment to the Edmund Rice values and ethos of the College
• Willingness to support the Catholic ethos and learning culture of the College
• Possess a valid Working with Children Check (WWCC)
• A commitment to the child safeguarding principles

The Process

Applications (including CV and covering letter) to be submitted via a ‘Employment Application Form’ above by 2 September 2026.

The appointment of a successful candidate is conditional and based on the successful completion of all pre-employment screening, including child-related employment and reference checks.

For further information about the role, please refer to the attached position description.

The Role

Edmund Rice College, Wollongong is seeking applications for a full-time permanent Head of Department: VET to lead a committed team of professionals in the Vocational Education and Training Department.

Applicants for this position must be experienced leaders who are exceptional classroom practitioners, dedicated team players, interested in the education, care and welfare of students, and passionate about creating diverse, high-quality vocational and industry-aligned pathways for boys. Applicants will also need to be skilled in their use of educational technology in the classroom and workshop environments.

The Head of Department: VET is responsible for the efficient organisation, management, and regulatory compliance of the Vocational Education and Training KLA. Through the exercise of their supervisory function, they will endeavour to maintain the efficient teaching of classes in the VET Department, ensuring strict adherence to NESA curriculum guidelines, RTO standards, and other regulatory requirements.

The management of the VET Department includes the ability to:

• Work with staff and provide support in the setting of individual and group goals.
• Support good practice and address areas of performance and development within the faculty.
• Ensure sound overall knowledge within programs, NESA Stage 5/6 VET frameworks, and RTO compliance operations.
• Use the expertise of faculty members to facilitate the effective and efficient operation of the College.
• Support the development of processes that review and evaluate programs, delivery procedures, work placement frameworks, and industry partnerships.
• Ensure RTO compliance, evidence collection, student competencies logging, and audit readiness for delivered frameworks (e.g., Construction, Hospitality, Business Services).
• Coordinate mandatory Work Placement programs and other external enrolments.

About You

To be considered for this role, you will need to meet the following criteria:

• Proven experience in teaching NESA VET Framework syllabuses in secondary schools, with relevant industry and VET teaching qualifications or equivalent.
• Demonstrated expertise in RTO management, NESA registration guidelines, audit compliance, and student competency tracking systems.
• Proven track record in coordinating student VET Work Placements and liaising with service providers.
• Demonstrated experience in faculty leadership and staff mentoring.
• Strong administrative, organisational, and departmental budget management skills.
• The ability to relate to boys, with practical knowledge and application of boys’ pedagogy in both theoretical and practical learning environments.
• Proven ability to incorporate modern educational technology and industry-standard tools into teaching and training practice.
• Excellent communication and interpersonal skills to build collaborative relationships with staff, students, parents, industry partners and RTO authorities.
• A commitment to Child Safeguarding principles and rigorous Work Health and Safety (WHS) practices relevant to practical VET learning facilities.
• Possess a valid Working with Children Check (WWCC).
• The ability and willingness to contribute to the extra-curricular life of the College.
• Post-graduate qualification/s in Educational Leadership or Vocational Education & Training (desirable).

The Process

Applications (including CV and covering letter) to be submitted via a ‘Employment Application Form’ above by 30 August 2026.

The appointment of a successful candidate is conditional and based on the successful completion of all pre-employment screening, including child-related employment and reference checks.

For further information about the role, please refer to the attached position description.